FAQ About our Carpet Cleaning

Why should I have my carpets cleaned?

There are many reasons to have your carpet and upholstery cleaned:

  • Health- Carpeting and fabrics that are not cleaned and properly maintained have the potential to cause a variety of health problems inside the home or workplace.
  • Life of your carpet- can be greatly extended by simple routine professional cleaning.
  • Appearance- maintain the original look and luster of your carpet with regularly scheduled cleanings.



Does the Rotovac work on all types of carpet?

The Rotovac has a carpet pile height adjustment wheel which allows it to work on all carpeting installed over pad carpet, and most commercial glue downs.



What is the dry time of the Rotovac compared to a wand?

The Rotovac, on average, leaves the carpet about 20% drier when compared to a manual scrub wand under similar conditions.


Where can I get service?

Spotless Carpet LLC serves the greater Greenville, South Carolina, area. Don’t hesitate to give us a call.


How often should I have my furniture cleaned?

The Environmental Protection Agency (EPA) currently has no guidelines on the recommended cleaning frequency for upholstery. Until such a guideline has been issued, our company recommends that you have your upholstery cleaned every other time your carpet is cleaned. Example: if your carpets get cleaned every six months, your upholstery should be cleaned once a year.



Should I vacuum before the carpet cleaner arrives?

Yes, vacuuming is essential to the longevity of your carpet. You should vacuum your carpet as often as possible.



Do you move furniture?

 When necessary we will move and replace small furniture in its original position. If you need help with large furniture, we can supply movers at an additional cost.

 *We will not move musical instruments, grandfather clocks, most beds, full china hutches, full bookshelves, entertainment centers, pool tables...our technicians reserve the right not to move any piece of furniture or household object that they do not feel comfortable with.



Should I move anything?

Yes, you should remove everything from the areas being cleaned, all nick knack and breakables.



How long will it take for my carpet or furniture to dry?

Our dry times typically range from 2 - 6 hours. Dry times can be affected by many factors including weather, humidity, and airflow.



How long before I can walk on my carpet?

You can walk on your carpet immediately, but we recommend that you limit traffic until completely dry.



Are the products you use safe?

Yes, we use the #1 line of cleaning products in the world. This allows us to guarantee the highest quality job available at any price! Our products are: nontoxic, safe for pets and children, biodegradable, and phosphate free.



Will your services help my allergies?

Yes, having your carpet and furniture cleaned removes pollutants and makes for a more friendly breathing environment.



Will you remove all my stains?

There is a difference between a spot and a stain, and this difference impacts cleaning results.

A spot is any foreign material (soil, liquid, etc.) that is removable by standard cleaning methods. The foreign material is on or around the carpet fiber.

A stain is foreign material (soil, liquid, etc.) on carpet that is not usually removable by standard cleaning methods. The foreign material has penetrated ‘soaked into’ fiber and has changed or damaged the fiber itself. Some stains may be very difficult or impossible to remove.



Does cleaning your carpet make it wear out faster?

No, actually dirt acts as an abrasive when trapped in your carpet or fabrics and should be removed to reduce wear.



Does your process restore the original feel of my carpet?

Yes, our process leaves your carpet fresh, clean, residue free and soft to the touch.



Should I have a fabric protector applied after cleaning?

Yes, most carpet manufacturers recommend that you reapply protector after professional cleaning to restore the original stain resistance. Some manufacturers even require it as part of the warranty on the carpet.



My carpet is really old, should I replace it?

With the cost of replacing carpet being as expensive as it is today, it is always best to try having the carpet professionally cleaned first. It is far less costly and may make a world of difference.



Which provides better indoor air quality: hardwood or carpet?

Carpet actually acts like a ‘filter’ trapping pollutants which are then removed by professional carpet cleaning. As long as a regular cleaning schedule is maintained, carpet provides much better indoor air quality than hardwood.

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